General conditions of sale e-commerce

header - Condition Generales de vente e-commerce

These conditions of sale are concluded on the one hand by the company AUDER whose registered office is located at 8 Rue de Chandelais - Bocé -49150 Baugé En Anjou, registered in the Angers Trade and Companies Register under number 498 998 749, hereinafter referred to as "L&B Synergie" and managing the website www.atelierauder-ornements.com and, on the other hand, by any individual or legal entity wishing to make a purchase via the website www.atelierauder-ornements.com, hereinafter referred to as "the buyer".

Article 1. Subject

These conditions of sale are intended to define the contractual relationship between the company Auder and the buyer and the conditions applicable to any purchase made through the website www.atelierauder-ornements.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms and conditions of sale which the buyer acknowledges having read prior to his order.
Auder reserves the right to modify these terms and conditions of sale at any time in order to comply with any new regulations or to improve the use of its site. Accordingly, the applicable conditions will be those in force at the date of the order by the buyer.

Article 2. Products

The products offered are those listed on the website www.atelierauder-ornements.com of the company Auder, within the limits of available stocks. Auder reserves the right to change the product range at any time. Each product is presented on the website in the form of a description of its main characteristics. The photographs are as accurate as possible but do not bind the Seller. The sale of the products presented on the www.atelierauder-ornements.com website is intended for all buyers residing in countries that fully authorise the entry of these products into their territory.

Article 3. Rates

The prices appearing on the product sheets of the internet catalogue and are prices in Euros (€) all taxes included (VAT included) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. The company Auder reserves the right to change prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery charges, which are invoiced in addition to the price of the products purchased according to the total amount of the order.

Article 4. Order and terms of payment

Before any order, the buyer must create an account on the site. The account creation section is accessible directly from the menu bar located at the top right of the site via the dedicated icon. At each visit, the buyer, if he wishes to order or consult his account (order status, profile...), will have to identify himself using this information.

- Secure payment by credit card: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer. Then, the buyer chooses the method of payment. The next step is to check all the information, read and accept the present terms and conditions of sale by ticking the corresponding box, then invites him to confirm his order by clicking on the "Confirm my order" button.

Finally, the buyer is redirected to the secure interface in order to securely enter his personal credit card account references. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
Confirmation of an order implies acceptance of these terms and conditions of sale, the acknowledgement of having perfect knowledge of them and the renunciation to avail oneself of one's own terms and conditions of purchase. All the data provided and the recorded confirmation will be worth proof of the transaction. If the buyer has an e-mail address and if he has provided it on his order form, Auder will send him by e-mail confirmation of the registration of his order.


If the buyer wishes to contact the company Auder, he can do so either by mail at the following address: Auder Sarl 8 Rue de Chandelais - Bocé 49150 Baugé En Anjou; or by email at the following address: contact@atelierauder-ornements.com or by phone at 02 41 82 70 93

Article 5. Retention of title

The company Auder retains full and complete ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 6. Withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for the cost of return. A refund will be made only if the returned item is in good condition, having suffered no damage (nicks, cuts, scratches and cleanliness).

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Delivery times are given only as an indication; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed (excluding holidays). Auder may provide the buyer with the tracking number of his package by e-mail. Transport risks are borne by the purchaser from the time the goods leave the premises of the company Auder. The buyer is required to check in the presence of the deliverer, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty

All products supplied by Auder benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned to the company Auder who will take it back, exchange or refund. All claims, requests for exchange or refund must be made by mail to the following address: Auder Sarl 8 Rue de Chandelais - Bocé 49150 Baugé En Anjou, within thirty days of delivery. Are excluded from the warranty defects and damage resulting from storage, handling, transport or use in abnormal conditions or not in accordance with the nature, specifications of the articles.

Article 9. Responsability

The Auder company, in the process of distance selling, is only bound by an obligation of means. Its liability cannot be held liable for any damage resulting from the use of the Internet such as data loss, intrusion, viruses, disruption of service, or other unintended problems.

Article 10. Propriété intellectuelle

All elements of the www.atelierauder-ornements.com website are and remain the exclusive intellectual property of the Auder company. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 11. Personal data

Auder undertakes to preserve the confidentiality of information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him/her is subject to the provisions of the law n° 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him/her. He can make a request at any time by mail to the following address: Sarl Auder, 8 Rue de Chandelais - Bocé 49150 Baugé En Anjou.

Article 12. Dispute Resolution

The present terms and conditions of distance selling are subject to French law. For all disputes or litigation, the competent court will be that of Angers (49).